FAQ

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How can I pay?

We use both Stripe and PayPal as our payment processors, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

               Card logos 

 

Can I submit a design for a custom made felt or vinyl?

We no longer accept requests for custom felt designs.

We do accept custom felt/stitching color requests on already existing designs, however, four to eight (depending on design) of the same felt in the same colors must be purchased due to the way our machines are set up. The felts can then be made into badge reels, planner clips, magnets, pins, hair clips, key rings, charms, bookmarks or the remaining three purchased as just plain felts. Shipping time can range from 4-8 weeks.

Changing the embroidery files by adding words, initials or removing sewn in bows is not available.

 

Can I send in any photo I want for a custom photo reel?

Please note: I can not use photos of custom characters and sports teams as they are copyrighted. Only send photos in which you have the rights to use. By sending your photo, I am assuming you have the rights or have asked and gained permission to use the photo.

 

Are the felts/vinyls interchangeable? Can I purchase them without a reel or clip?

YES!  Here on the website we offer the option of purchasing felts and vinyls with a hook and loop option (Velcro) and also as just a plain felt. 

The badge reels are not magnetic. The magnets are meant to be used on magnetic objects such as refrigerators or metal office cubicles. They do not work with the badge reels.

 

Are the button or glass dome reels interchangeable?

No.  The custom, personalized, mylar and glass dome reels are not interchangeable.

 

Do you accept bulk orders?

Yes!  We do accept bulk orders, however, there is always a wait associated with purchasing anything that is not currently in stock.  We squeeze bulk orders in our normal production schedules and the wait time can be 3 - 8 weeks depending on the design and our level of in house orders ahead of yours.  Wait time begins only after payment has been made. 

We do not sell wholesale.  The largest discount offered on both vinyls and felts is 10%.  Larger discounts may be available for the button reels depending on the quantity ordered and number of different images required.

 

/!\ WARNING CHOKING HAZARD- This is not a toy. Not recommended for children under 6. Adult supervision required.

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/!\ SPECIAL WARNING FOR BREAKAWAY LANYARDS:

Breakaway performance will vary and lanyards will not break away under all conditions. The male/female part pull force specification for flat standard breakaways is 4-10 lb. under test conditions per M-3-QA-0167. A full description of the M-3-QA-0167 test procedure can be provided upon request. Not recommended for use around moving objects or playgrounds. Customers should test the breakaway feature suitability for their use and environment.